Delete your data

With Tadda, your data is always yours. You can ask us to delete your account and everything tied to it at any time, you never need a reason, and you will never be charged to leave.

Deleting your data is a right, not a favour. Under the GDPR and similar laws, you can ask us to erase the personal information we hold about you, and we will honour that request as described below.

When we complete a deletion request, we permanently remove the personal data that makes up your presence on Tadda, including:

• Your account, your phone number, sign-in details, and settings.
• Your contributions and media, the messages, photos, and short clips you added, and the gifts you created as an organizer.
• Your profile and contact details, your name and any information you shared with us.

Once deletion is complete, this information is gone for good and cannot be recovered.

In a few narrow cases, the law requires us to keep a minimal record even after you leave. We keep only what we must, and only for as long as we must:

• Minimal legal and accounting records, for example, a proof of payment we are legally required to retain for tax and fraud-prevention purposes.
• Fully anonymised aggregates, counts and statistics that can never identify you, used to understand how Tadda is used overall.

We never keep your messages, photos, or videos for these purposes, and anonymised aggregates are not linked back to you in any way.

There are three easy ways to ask us to delete your data. Choose whichever suits you:

• In the Tadda app, once our iOS and Android apps are available, you will be able to delete your account directly from your settings.
• On this page, use the deletion request form.
• By email, write to us at hello@tadda.app.

To protect your account, we may ask a question or two to confirm the request really comes from you before we begin.

We treat every deletion request with care and keep you informed at each step:

• We acknowledge your request quickly, usually within a few days, so you know it has reached us.
• We complete the deletion within 30 days, in line with the GDPR, often much sooner.
• We confirm by email once your data has been deleted, so you are never left wondering.

If a rare legal obligation means we must keep a minimal record for a little longer, we will tell you what it is and why.

Deletion is permanent, so it is worth pausing for a moment first:

• It cannot be undone, once your data is erased, we cannot bring it back.
• It affects your gifts, gifts you organised or contributed to may no longer be available, and your contributions will be removed from them.
• You can keep a copy, if you would like your messages or videos before they go, just ask and we will help you save them first.

Take your time. When you are ready, we will make the rest simple.

If anything here is unclear, or you would like help with a request, we are happy to talk it through:

• By email: hello@tadda.app
• Read our Privacy Policy.
• Or visit our contact page.