Refunds and cancellations

Each celebration is paid for once. If you change your mind within 48 hours of purchase and no guest message has been sent, we refund you in full with zero questions asked.

If a payment issue arises after that window, write to us and our support team will help you with fairness and common sense.

Everyday use is free. A one-time payment only applies if you choose to unlock a Signature or Prestige plan:

• Creating and sharing group cards and standard video Moments is always free.
• Contributors and invited guests never pay and never need to install an app.
• Signature and Prestige plans unlock the 1080p HD film with no watermark, envelope or silk-ribbon openings with music, all luxury invitation styles, and WhatsApp or email invitations.

A refund request applies to the one-time plan chosen for your celebration.

During the 48 hours following your payment, you can cancel and request an immediate refund directly from your celebration workspace or by contacting us, provided no guest message has been broadcast.

The refund is issued immediately back to your original payment method (Mobile Money, bank card, or online account).

Once the 48-hour period has elapsed or as soon as invitations have been sent, the plan is permanently attached to your celebration.

Your mandatory consumer rights continue to apply. If a genuine technical failure attributable to our services occurs, we always find a fair solution or provide appropriate compensation.

For web payments (Mobile Money or card), write to our support team or use the direct refund button in your celebration settings. For purchases made through the Apple App Store on iPhone, requests are managed directly through your Apple ID.

Email us at hello@tadda.app.

We acknowledge receipt promptly and process your request without delay.

As soon as a refund is approved, it is immediately submitted to your mobile network operator or bank.

On Mobile Money (Wave, Orange, MTN, Moov), funds usually arrive within minutes. On bank cards, please allow 3 to 5 business days depending on your financial institution.

A few specific situations should be noted:

• Upgrading from Signature to Prestige (paying the difference) does not start a new 48-hour window.
• On-site concierge services are governed by the bespoke agreement confirmed upon quote approval.

In all circumstances, we prioritize warm human dialogue and your family's satisfaction.

For any questions regarding a plan or a refund, we are here for you:

• By email at hello@tadda.app
• Or via our contact page