Refunds & Cancellations

There is no Tadda platform or film-unlock charge. Refunds can apply only to a separate optional gift transaction.

If something is not right with an optional gift payment, write to us and we will help in line with the provider's rules and your rights.

Tadda is free. A payment applies only if an organizer deliberately funds an optional gift when that service is available:

• Creating, gathering contributions, editing, and revealing the final film has no Tadda charge.
• Participants add their message or video for free and without installing an app.
• Recipients watch the film for free; an attached gift value was chosen separately by the organizer.

A refund request can therefore relate only to an organizer's separate optional gift transaction.

Before an optional gift value is delivered to the recipient, contact us if you need to cancel its transaction.

We review each request under the payment provider's rules, applicable consumer law, and the transaction's delivery status.

The Tadda film remains free. Once a separate optional gift value has been delivered or redeemed, reversing that transaction may be limited by the provider's rules.

Your mandatory consumer rights still apply. If a technical problem stopped the optional gift from being delivered properly, tell us and we will investigate.

Write to our support team with the optional gift details. The organizer's phone number or transaction reference helps us find it quickly.

Write to us at hello@tadda.app.

We acknowledge requests quickly and guide you through every step.

Once a refund is approved, we process it back to the original payment method.

How long it takes to reach your account depends on your payment provider: [refund processing time]. We confirm by email as soon as the refund is on its way.

A few situations can limit a refund:

• Payments flagged as fraudulent or disputed, which we handle separately.
• Anything clearly marked as non-refundable at the time of payment: [non-refundable items].

Even in these cases, talk to us: we review every request with common sense and fairness.

For any question about a payment or refund, we're here:

• By email at hello@tadda.app
• Or via our contact page