Refunds & Cancellations

We want you to be genuinely happy with the gift you give. This page explains when and how a refund is possible.

In short: if something isn't right before your film is delivered, write to us and we'll make it right, in line with your rights.

With Tadda, only one person pays, the organizer who creates the gift and unlocks the film. Here's how it works:

• The organizer pays once to create the gift, gather contributions, and unlock the final film.
• Participants never pay, adding a message, photo, or video is always free and install-free.
• Recipients never pay, receiving and watching a gift is always free.

Because only organizers pay, refunds apply only to the organizer who made the payment.

As long as your final film hasn't been delivered, you can ask us to cancel and refund. We want you to pay for a gift you're truly happy to give.

The exact cancellation window and any conditions will appear here once our terms are finalised: [cancellation window]. Until then, write to us and we'll handle every request fairly.

A Tadda film is personalised digital content: once it's been assembled and delivered, it can't be "returned". For that reason, refunds after delivery are limited.

Your rights depend on the applicable consumer-protection law: [applicable consumer-protection law]. If a technical problem stopped your gift from being delivered properly, tell us, we'll fix it or refund you.

It's one step: write to our support team with your gift details. The organizer's phone number or the payment reference helps us find it quickly.

Write to us at hello@tadda.app.

We acknowledge requests quickly and guide you through every step.

Once a refund is approved, we process it back to the original payment method.

How long it takes to reach your account depends on your payment provider: [refund processing time]. We confirm by email as soon as the refund is on its way.

A few situations can limit a refund:

• Payments flagged as fraudulent or disputed, which we handle separately.
• Anything clearly marked as non-refundable at the time of payment: [non-refundable items].

Even in these cases, talk to us: we review every request with common sense and fairness.

For any question about a payment or refund, we're here:

• By email at hello@tadda.app
• Or via our contact page